Everything you need to know so you can use our Socks like a pro!
IF YOU CAN’T FIND AN ANSWER THERE OR IF YOU HAVE ANY SUGGESTIONS FOR US, YOU ARE WELCOME TO WRITE TO US ON OUR CONTACT PAGE. WE USUALLY TRY TO REPLY WITHIN 3-5 WORKING DAYS.
Q: Are your socks OEKO-TEX certified?
A: Yes, all the materials of our socks are OEKO-TEX certified to secure that our socks are free from harmful substances.
Q: What are the wash and care instructions for your socks? A: For all our socks, we recommend that you wash the socks inside out with similar colors. The water temperature should not exceed 40°C or 105 °F. Please do not iron or tumble dry the socks.
Q: How do I contact the customer service?
A: Customer service can be contacted here or emailed directly at email@example.com. We will do our best to get back to you within the next 3 business days.
A: Yes, you receive an order confirmation email as soon as you have placed the order. Sometimes it might take a bit longer. If you have not received anything, make sure to check your spam folder or contact us so we can double check in the system whether the order has gone through.
Q: How can I check my order status?
A: You should have received an e-mail with a tracking barcode which you can put into the link. In case you did not receive it, feel free to contact our customer service at firstname.lastname@example.org.
A: Since we usually send the orders right away or the next day, we cannot promise anything. However, you can try to reach us via email@example.com specify what you would like to change in your order.
Q: Where do you ship to?
A: We ship to Denmark, Germany, Italy, Spain, US, Canada, France, UK, Cyprus, Austria, Belgium, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Q: My country is not on the shipping list. Is there any way you could ship to my country?
A: We offer FREE shipping on any order over 50 EUR / 350 DKK / 44 GBP / 59 USD. Shipping for orders below these prices starts at 4,95 EUR.
Q: How is my order shipped?
A: DHL is our primary courier, but we may use alternate ground shipping methods.
Q: How long will the shipping take?
A: Your order will be shipped on the subsequent business day and will normally arrive within 5-7 business days after they have been sent.
Q: Is expedited shipping available?
A: We currently don’t offer fast shipping as an option on our website but if you have a very urgent request, you can contact us at firstname.lastname@example.org. The costs for expedited shipping via UPS will have to be covered by the customer.
DISCOUNT AND PROMOTIONS
Q: How can I find out about discounts?
A: Sign up for our newsletter and receive 10% off your first order. You’ll be the first to hear about new products, discounts, and sales!
Q: How do I apply a discount to my order?
A: Simply click on your cart. At the bottom of the page, there is a space for you to insert a coupon code, simply enter your code and click “apply coupon”.
Q: Can more than one discount be used at once?
A: No, only one discount code can be used at a time. However, most discount codes can be applied to items that are on sale.
RETURNS & DAMAGES
Q: What is the return policy?
A: Refunds are only issued in the case of damaged or defective merchandise. Returns must be authorized in advance by email (write to email@example.com). We will then issue a return authorization number. Returned items should be packaged securely in an outer carton and must include a copy of your invoice and return authorization number.
Q: How long after my purchase can I make a return?
A: If your product is damaged or defective, it may be returned within 14 days of purchase with a valid return authorization number.
Q: Are free returns offered?
A: Unfortunately, we do not offer free returns. The customer is responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain the tracking information for your shipping, as we cannot assume responsibility for return packages which are lost in transit.
A: If you need a different size of the product, we can exchange the product for the correct size if it is unused and in original packaging. For this, please contact us at firstname.lastname@example.org before returning the item to our warehouse.
Q: There is a hole in my sock, what do I do?
A: We are more than happy to replace your socks/products if you experience any holes/damages. In general, we believe that our products are of high quality and you should have the best premium socks, underwear and sports gear. Therefore, we would be happy to replace your item if it does not live up to that quality standard. Please write to our email: email@example.com about your issue and provide us with photos of the defective item. We will be happy to help you.
Q: How long does it take until my refund will be processed?
A: If you requested a refund via firstname.lastname@example.org and your request has been accepted by us, it usually only takes around 3-5 business days until the refund is back on your bank account. In rare cases it might take longer because of international bank transfers.
COMPRESSION SOCKS & SLEEVES
Q: How do I know which size fits me?
A: For this, you can have a look at our measurement chart that relates to our Compression Socks and Sleeves on the respective product pages:
A: Turn them inside out, except for the toe part. Place the tip of your foot in the toe part. Gradually roll the remaining part of the sock on, first over your foot and then up your lower leg/calf.
Q: What does the compression actually do?
A: Our Compression Socks will ease soreness and ensure a better blood flow for people who spend many hours on their feet every day, when flying, sitting at a desk for hours or of course during any sports activities, like running, triathlon, crossfit, football/soccer, golf, pilates, yoga, basketball, swimming etc. Furthermore, the compression will speed up recovery after exercise, for all sports and outdoor activities and it will also help you recover faster from injuries.
Q: What does the mmHg graduation level mean?
A: MmHg stands for millimetres of mercury and it indicates the level of pressure or compression offered by the socks. Our socks provide graduated compression from ankle to calf, which is perfect for fast recovery, relief for aches and swelling. The Organic Compression socks have a 14-20 mmHg graduated compression level and our Compression Socks and Sleeves have 18-21 mmHg graduated compression.
Q: What is the length of the Compression Socks?
A: Our Compression Socks and Organic Compression Socks are knee height and our Compression Sleeves reach from ankle to just below your knee.
The exact length of each size can be found in the measurement chart on the respective product pages:
Q: What is the difference between Compression Socks and Compression Sleeves?
A: The difference between our Compression Socks and Compression Sleeve is that the Compression Socks offers you a more tight and closed fit around your leg/calf & foot. The Compression Sleeve will provide compression for your calf, which gives you a little more freedom in your foot/ankle area. Both our Compression Socks and Sleeves offers you the same compression, so you can recover fast and boost your blood circulation.
Q: What is the difference between Compression Socks and Organic Compression Socks?
A: The difference between our Compression Socks and our Organic Compression Socks is that our Organic Compression Socks have 18-21 mmHg graduated compression, where our Organic Compression Socks have 14-20 mmHg graduated compression. Our Compression Socks are therefore higher in compression level. Both our Compression Socks are great for boosting blood circulation, relief from aches and swelling and they will help you recover faster. The Organic Compression Socks will therefore be great for air travelling, sports activities such as running, triathlon, crossfit football and skiing, where you want to feel more comfortable. Whereas our Compression Socks will be great for all sports activities, such as running, athletics, crossfit, triathlon, cycling, football etc., where you want a higher compression level and want to recover faster.
HIKING & ANTI TICK SOCKS
Q: What is the difference between the Merino Wool Hiking & Trekking Socks and the Merino Wool Hiking Light Socks?
A: The two models differ in terms of material composition and length. The Merino Wool Hiking & Trekking Socks will feel thicker and warmer, and they are more suitable if you plan to hike with higher boots or if you want to ensure a very good calf protection in cold weather. Our Merino Wool Light Socks are perfect if you are walking with shorter boots and if you want to enjoy more calf freedom in milder temperatures. Overall, both socks are very good for hiking all-year long, so it depends on your preferences. Both of our Hiking Socks can also be used as an everyday sock in colder weather.
Q: Can I use the Alpine Performance Ski Sock as a hiking sock?
A: Yes, our Alpine Performance Ski Socks can be used for hiking, trekking, hunting, snowboarding, long-walks or travelling during fall and winter.
Q: What does Anti-Tick mean?
A: Our Anti-Tick Merino Wool Outdoor Socks are treated with bug repellent BEMATIN PER 40. This is an insect repellent that protects from insects, mosquitos and ticks, while it is not dangerous for your skin or your clothes.
Q: What is the length of the Anti-Tick Merino Wool Outdoor Socks?
A: Our Anti-Tick Merino Wool Outdoor Socks end just below the knee. You can see the exact length in the sizing chart below or on the product detail page.
Q: What can I use the socks for?
A: Our Anti-Tick Merino Wool Outdoor Socks are perfect for hiking, trekking, backpacking, long walks, hunting and camping. They are perfect in areas with many ticks and insects. You can also use our Anti-Tick Merino Wool Outdoor socks for travelling during the winter, spring, summer and fall.
Q: Will these outdoor socks keep me warm?
A: Yes, our Anti-Tick Merino Wool Outdoor socks are made of 33% Merino Wool, 33% Acrylic, 33 % Nylon and 1% Lycra. This material mix of the socks will keep your feet warm during the winter and fresh and cool during the summer.
QUARTER AND LOW CUT SOCKS
Q: What is the difference between the Quarter and Low-Cut sock?
A: The difference between our two running socks is a matter of material composition and length of the socks. Our Low-Cut socks are made of 89% nylon, 8% polyester, 3% elastane and will end just below the ankle. Our Quarter Socks are made of 58% nylon, 31% cotton, 8% polyester, 3% elastane and will cover your ankle. Our Low-Cut Socks are perfect for all sports activities, where you want to have a little more freedom and ventilation for your ankles. The heel tab will also prevent the Low-Cut Sock from slipping into your shoe and therefore this Socks is ideal for all training activities, where you would like to have a breathable and comfortable experience. Our Quarter Socks will quickly wick away sweat and are therefore ideal for all sports activities, such as running, fitness, triathlon, cycling, crossfit, football etc., where you want a high support and durability. Both of our Running Socks are also perfect for everyday use in sneakers or in tennis shoes.
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