Everything you need to know so you can use our Socks like a pro!
IF YOU CAN’T FIND AN ANSWER THERE OR IF YOU HAVE ANY SUGGESTIONS FOR US, YOU ARE WELCOME TO WRITE TO US ON OUR CONTACT PAGE. WE USUALLY TRY TO REPLY WITHIN 3-5 WORKING DAYS.
Q: Are your products OEKO-TEX certified?
A: Yes, all the materials of our socks, sleeves, and underwear are OEKO-TEX certified to secure that our socks are free from harmful substances.
Q: What are the wash and care instructions for your products? A: For all our socks, sleeves and underwear, we recommend that you wash the product inside out with similar colors. The water temperature should not exceed 40°C or 105 °F. Please do not iron or tumble dry the socks.
Q: How do I contact the customer service?
A: Customer service can be contacted here or emailed directly at firstname.lastname@example.org. We will do our best to get back to you within the next 3 business days.
A: Since we usually send the orders right away or the next day, we cannot promise anything. However, you can try to reach us via email@example.com specify what you would like to change in your order.
Q: Where do you ship to?
A: We ship to Denmark, Germany, Italy, Spain, US, Canada, France, UK, Cyprus, Austria, Belgium, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. If your country is not on the shipping list, feel free to contact us at firstname.lastname@example.org.
Q: What are the shipping costs?
A: We offer FREE shipping on any order over 30 EUR / 250 DKK. Shipping for orders below these prices starts at 4,95 EUR / 39 DKK.
Q: How is my order shipped?
A: DHL is our primary courier, but we may use alternate ground shipping methods.
Q: How long will the shipping take?
A: Your order will be shipped on the subsequent business day and will normally arrive within 5-7 business days after it has been sent.
Q: Is expedited shipping available?
A: We currently don’t offer fast shipping as an option on our website but if you have a very urgent request, you can contact us at email@example.com. The costs for expedited shipping via UPS will have to be covered by the customer.
DISCOUNT AND PROMOTIONS
Q: How can I find out about discounts and sales promotions?
A: Sign up for our newsletter and receive 10% off your first order. You’ll be the first to hear about new products, discounts, and sales!
Q: How do I apply a discount to my order?
A: Simply click on your cart. At the bottom of the page, there is a space for you to insert a coupon code, simply enter your code and click “apply coupon”.
Q: Can more than one discount be used at once?
A: No, only one discount code can be used at a time. However, most discount codes can be applied to items that are on sale.
Q: How long are discount codes valid?
A: It depends on the discount code itself. Usually, when you receive a discount code from us, you will also find information on validity.
Q: My discount code does not work. What can I do?
A: If your discount code cannot be applied to your order it is possible that the code has already expired. If that is not the case, please contact us at firstname.lastname@example.org.
RETURNS & DAMAGES
Q: Are free returns offered?
A: Yes, you can return the items for free if the product is faulty or damaged.
Please retain the tracking information for your shipping, as we cannot assume responsibility for return packages which are lost in transit.
Q: Are exchanges offered?
A: If you need a different size of the product, we can exchange the product for the correct size if it is unused and in original packaging. For this, please contact us at email@example.com returning the item to our warehouse.
Q: There is a hole in my sock, what can I do?
A: We are more than happy to replace your product(s) if you experience any holes or damages. In general, we believe that our products are of high quality and you should have the best premium socks, underwear and sports gear. Therefore, we would be happy to replace your item if it does not live up to that quality standard. Please write to firstname.lastname@example.org your issue and provide us with photos of the defective item. We will be happy to help you.
Q: How long does it take until my refund will be processed?
A: If you requested a refund via email@example.com and your request has been accepted by us, it usually only takes around 3-5 business days until the refund is back on your bank account. In rare cases it might take longer because of international bank transfers.
COMPRESSION SOCKS & SLEEVES
Q: How do I know which size fits me?
A: For this, you can have a look at our measurement chart that relates to our Compression Socks and Sleeves on the respective product pages:
A: Turn the sock inside out, except for the toe part. Place the tip of your foot in the toe part. Gradually roll the remaining part of the sock on, first over your foot and then up your lower leg/calf.
Q: What does the compression actually do?
A: Our Compression Socks will ease soreness and ensure a better blood flow for people who spend many hours on their feet every day, when flying, sitting at a desk for hours or of course during any sports activities, like running, triathlon, crossfit, football/soccer, golf, pilates, yoga, basketball, swimming etc. Furthermore, the compression will speed up recovery after exercise, for all sports and outdoor activities and it will also help you recover faster from injuries.
Q: What does the mmHg graduation level mean?
A: MmHg stands for millimeters of mercury and it indicates the level of pressure or compression offered by the socks. Our socks provide graduated compression from ankle to calf, which is perfect for fast recovery, relief for aches and swelling. The Organic Compression socks have a 14-20 mmHg graduated compression level while our Compression Socks and Sleeves offer a slightly stronger compression with 18-21 mmHg graduated compression.
Q: What is the difference between Compression Socks and Compression Sleeves?
A: The difference between our Compression Socks and Compression Sleeve is that the Compression Socks offers you a more tight and closed fit around your leg/calf & foot. The Compression Sleeve will provide compression for your calf, which gives you a little more freedom in your foot/ankle area. Both our Compression Socks and Sleeves offers you the same compression, so you can recover fast and boost your blood circulation.
Q: What is the difference between Compression Socks and Organic Compression Socks?
A: The Compression Socks and our Organic Compression Socks differ in the material composition and the compression level. While our Organic Compression socks are made out of 55% organic cotton, 31% polyamide, and 14% elastane, the classic Compression Socksare made of 95% polyamide, 5% elastane. The classic Compression Socks have 18-21 mmHg graduated compression, while our Organic Compression Socks have 14-20 mmHg graduated compression. Our classic Compression Socks, therefore, have a higher compression level. Nonetheless, both our Compression Socks are great for boosting blood circulation, providing relief from aches and swelling and they will help you recover faster. The Organic Compression Socks are great for air travelling, sports activities such as running, triathlon, crossfit football and skiing, where you want to feel more comfortable. Whereas our Compression Socks will be perfect for all sports activities, such as running, athletics, CrossFit, triathlon, cycling, football, etc., where you want a higher compression level and want to recover faster.
HIKING & ANTI TICK SOCKS
Q: What is the difference between the Merino Wool Hiking & Trekking Socks and the Merino Wool Hiking Light Socks?
A: The two models differ in terms of material composition and length. The Merino Wool Hiking & Trekking Sockswill feel thicker and warmer, and they are more suitable if you plan to hike with higher boots or if you want to ensure a very good calf protection in cold weather. Our Merino Wool Light Socksare perfect if you are walking with shorter boots and if you want to enjoy more calf freedom in milder temperatures. Overall, both socks are very good for hiking all-year long, so it depends on your preferences. Both our Hiking Socks can also be used as an everyday sock in cold weather.
Q: What does Anti-Tick mean?
A: Our Anti-Tick Merino Wool Outdoor Socks are treated with bug repellent Permethrin. This is an insect repellent that protects from insects, mosquitos, and ticks, while it is not dangerous for your skin or your clothes.
Q: How long does the Anti-Tick treatment last?
A: The repellent on our Anti Tick Outdoor Socks will last for approximately 30-40 washes. Afterward, you can still use the socks as regular outdoor socks.
Q: What can I use the Anti-Tick Merino Wool Outdoor Socks for?
A: Our Anti-Tick Merino Wool Outdoor Socks are perfect for hiking, trekking, backpacking, long walks, hunting and camping. They are perfect in areas with many ticks and insects and you can also use them for travelling.
Q: Will the Anti-Tick Merino Wool Outdoor Socks keep me warm?
A: Yes, our Anti-Tick Merino Wool Outdoor socksare made of 33% Merino Wool, 33% Acrylic, 33 % Nylon and 1% Lycra. This material mix of the socks will keep your feet warm during the winter, and fresh and cool during the summer.
QUARTER AND LOW CUT SOCKS
Q: What is the difference between the Quarter Pro and Low-Cut socks?
A: The difference between our two running socks is a matter of material composition and length of the socks. OurLow-Cut socks are made of 89% nylon, 8% polyester, 3% elastane and will end just below the ankle. Our Quarter Socksare made of 58% nylon, 31% cotton, 8% polyester, 3% elastane and will cover your ankle. Our Low-Cut Socks are perfect for all sports activities, where you want to have a little more freedom and ventilation around your ankles. Our Quarter Pro Socks quickly wick away sweat and are also ideal for sports activities where you want more support around the ankle and durability.