Shipping & Delivery Policy

Shipping Destinations

We ship to the following regions:

• Europe: Albania, Austria, Belarus, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

• North America: Canada, United States.

• Asia: Israel, Japan, Singapore.

Shipping Costs

We offer FREE shipping on all orders exceeding these thresholds:

• 699 DKK (Denmark) l 1120 NOK (Norway) l 1100 SEK (Sweden) l 105 USD (United States) l 145 CAD (Canada) l 80 GBP (United Kingdom) l 95 EUR (European Union)

For orders below these amounts, shipping costs are as follows:

• 49 DKK (Denmark) l 70 NOK (Norway) l 70 SEK (Sweden) l 8 USD (United States) l 9 CAD (Canada) l 6 GBP (United Kingdom) l 7 EUR (European Union)

Taxes and Duties

• Taxes are included for all EU countries.

• Orders shipped to non-EU countries (e.g., the UK, US, Norway) may incur import taxes or duties. These are the responsibility of the recipient.

  • United Kingdom: Tax or duties may apply on orders above £135.

  • Norway: Tax or duties may apply on orders above NOK 350.

• If you refuse a shipment, you will be responsible for shipping charges, import duties, taxes, and any fees incurred, as well as the cost of returning the item(s). These amounts will be deducted from your refund.

Shipping Carriers

Our primary couriers are DHL and GLS. However, we may occasionally use alternate ground shipping methods to ensure timely delivery.

Order Tracking

Upon shipment of your order, you will receive a shipping confirmation email containing your tracking number and a direct link to track your shipment. If you do not receive this email, please check your spam or junk folder. If you still cannot locate it, contact us at support@danishendurance.com for assistance. The shipping confirmation email is sent immediately upon dispatch from our warehouse.

Shipping Times

• In-stock items are shipped the next business day.

• Delivery Times:

  • Within the EU: 1-4 business days

  • Outside the EU: 2-4 business days

Please note that some orders may be fulfilled from Amazon warehouses to expedite delivery.

Returns and Exchanges

Please log in to your customer account to submit a return or exchange request:

 [Go to My Account]

All customers must create a Return Request before sending items back.

• If you cannot create a request online or if the item is damaged, please contact our customer support team at support@danishendurance.com.
• We’ll guide you through the steps as quickly as possible.

Return process:

• For customers in Denmark:
• You will receive a DAO return label within 24 business hours.
• A return shipping fee of 39 kr. will be deducted from your refund.
• Exchanges for the same product (different size or color) are free of charge.
• For all other customers:
• You will receive an email with return instructions within 24 business hours.
• The cost of return shipping is your responsibility.

Sustainability

We strive to reduce waste throughout our supply chain, from production to packaging. This includes using minimal and recyclable packaging materials to lessen our environmental impact.

For any additional questions or concerns about shipping, feel free to reach out to our customer support team at support@danishendurance.com.