FAQ's
Welcome to our FAQ, we have tried to answer the most common questions.
Products
I received a faulty item
We are very sorry to hear that you've received an item that isn’t in the condition you expected.
To resolve this as quickly as possible, please contact our support team at [email protected]. Kindly include the following details:
A description of the damage
A photo of the damaged product
Your order number
Confirmation of your address
Please note that we are unable to assist with product issues for orders placed over a year ago. Our quality control process is designed to ensure that our customers have the best shopping experience, ensuring all items are delivered in their original condition.
Thank you for your understanding and cooperation.
I'm missing an item from my order
We apologize for any inconvenience caused by the missing item from your order. We understand this can be frustrating, but rest assured, we're here to help. If you're missing a product or have any other concerns, please don't hesitate to contact us at [email protected]. We'll work quickly to resolve the issue for you and send you a replacement.
Can you tell me when something is being restocked?
To find out when an item will be restocked, please contact our customer service team at [email protected]. You can also sign up for restock notifications on the product page to receive updates when the item becomes available. We strive to keep our popular items in stock and appreciate your patience.
How do I know what size to choose?
1. Use Our Size Guides:
Detailed Size Charts: Each of our product pages includes a size guide specific to that item. These charts provide measurements in both centimeters and inches, helping you find the size that best matches your body measurements.
How to Measure: To use the size guide effectively, take accurate measurements of your body. For example, measure your chest, waist, hips, and inseam depending on the product. Compare these measurements to the size chart to find your best fit.
2. Understand the Fit:
Product Fit Description: Each product description includes information about the fit, such as whether the item is designed to be tight, regular, or loose-fitting. This will give you a better idea of how the garment will feel on your body.
Customer Reviews: Check customer reviews for insights on how a product fits compared to standard sizing. Reviews often mention whether an item runs small, large, or true to size.
Sustainability Initiatives / Forest Project
At Danish Endurance, we are deeply committed to sustainability and making a positive impact on the environment. We believe that every step counts when it comes to preserving our planet for future generations. Here’s an overview of our key sustainability initiatives and our exciting Forest Project.
1. Sustainable Materials:
Eco-Friendly Fabrics: We prioritize using sustainable and recycled materials in our products. From recycled polyester to organic cotton, we are constantly seeking ways to minimize our environmental footprint while maintaining the high quality and durability our customers expect.
Oeko-Tex Certified: Many of our products are Oeko-Tex Standard 100 certified, meaning they are tested for harmful substances and are safe for both the environment and the people who wear them.
2. Responsible Production:
Ethical Manufacturing: We partner with manufacturers who share our commitment to ethical practices. This includes ensuring fair wages, safe working conditions, and minimizing waste during production.
Reducing Waste: We strive to reduce waste throughout our supply chain, from production to packaging. This includes using minimal and recyclable packaging materials to lessen our impact on the environment.
3. The Forest Project:
Reforestation Efforts: As part of our commitment to sustainability, we have launched the Danish Endurance Forest Project. This initiative aims to safeguard biodiversity and ecosystems for the benefit of future generations. Annually, an average of 110 tonnes CO2 will be captured over the next 100 years.