Once your order has been shipped, you will receive a shipping confirmation email from Danish Endurance with your tracking number and a direct link to track your shipment.

If you have not received the email, please check your junk or spam folder. If you still cannot find it, contact our customer service team at [email protected].

The shipping confirmation email is sent as soon as your order is dispatched from our warehouse.

You will be able to track your package once your order has been shipped. At that point, you will receive a shipping confirmation email with your tracking information.

Your order may be dispatched from our warehouse in Denmark or fulfilled from an Amazon warehouse. If your order is fulfilled by Amazon, you will be notified.

Please note that it may take 24–48 hours for the carrier to update the tracking information online.

Orders placed on weekends or public holidays are dispatched on the next business day.

If your tracking link is still not working after 24–48 hours, please contact our customer service team.

We aim to dispatch in-stock items on the next business day.

Once you have received your shipping confirmation email, your order has been dispatched. Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, or peak periods.

If your tracking information is not updating or shows an unsuccessful delivery attempt, please contact our customer service team.

Once you have placed your order and completed payment, you will receive an order confirmation at the email address provided at checkout. You will receive a separate shipping confirmation email once your order has been dispatched.

If you have not received either email, please check your junk or spam folder.

If you accidentally entered the wrong email address, please contact our customer service team and provide your full name and order number so we can locate your order.

Free shipping applies when your order reaches the minimum order value for your market after any discounts or promotions have been applied.

If your order meets the required amount and you are still being charged for shipping, or something feels off - we’re here to help! Reach out to our customer service team, and we'll be happy to assist you in ensuring the best possible shopping experience.

If you need to change your shipping address, please contact our customer service team as soon as possible.

If your order has already been dispatched, we are unfortunately unable to change the shipping address. You may be able to contact the carrier directly to ask whether the shipment can be redirected.

We offer FREE shipping on orders exceeding the following amounts:

699 DKK (Denmark), 1120 NOK (Norway), 1100 SEK (Sweden), 95 USD (United States), 155 CAD (Canada), 80 GBP (United Kingdom), 95 EUR (European Union), 95 CHF (Switzerland).

For orders below these amounts, shipping costs are:

49 DKK (Denmark), 70 NOK (Norway), 70 SEK (Sweden), 8 USD (United States), 9 CAD (Canada), 6 GBP (United Kingdom), 7 EUR (European Union), 7 CHF (Switzerland).

We currently ship to the following countries:

Europe: Albania, Austria, Belarus, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

North America: Canada and the United States.

Asia: Israel, Japan, and Singapore.

If your country is not listed above, don’t worry! We are continually striving to expand our shipping capabilities. Please reach out to our customer service team, and we will do our best to accommodate your request.

In-stock items are dispatched on the next business day.

Estimated delivery times are:

Within the EU: 1–4 business days.

Outside the EU: 2–4 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, holidays, or peak periods.

If you ordered via Amazon, Zalando, or another retailer, please reach out to their customer support directly.

We’re always happy to help, but orders placed outside our website aren’t visible in our system, which means the platform you ordered from is best equipped to assist you quickly.

Taxes are included for all EU countries.

Orders to Norway and Switzerland are shipped DDP (Delivered Duty Paid). All taxes and duties are included in the purchase price, so there is nothing extra to pay upon delivery.

Orders shipped to other non-EU countries, including the United Kingdom, United States, and Canada, may be subject to import taxes or duties. These charges are the responsibility of the recipient.

In the United Kingdom, taxes or duties may apply to orders above £135.

If you refuse a shipment, you will be responsible for the shipping charges, import duties, taxes, any applicable fees, and the cost of returning the items. These amounts will be deducted from your refund.

If your product weren't the perfect fit, don't worry - we're here to help!

We’re happy to exchange your item for a different size, as long as it’s unused and still in its original packaging. To get started with your exchange, please reach out to our customer service team before sending the item back.

For Danish customers:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping.

Exchanges for the same product in a different size or color are free of charge.

For customers outside Denmark, log in to your customer account and create a Return Request. You will receive return instructions by email within 24 business hours. Return shipping costs are your responsibility.