FAQ's
Welcome to our FAQ, we have tried to answer the most common questions.
TECHNICAL ISSUES
I'm having trouble with the website
If you are experiencing technical issues with our website, please contact our customer service team. Provide details about the issue you are facing, and our team will work to resolve it as quickly as possible. Your shopping experience is important to us, and we are here to help ensure it is smooth and enjoyable.
What are the benefits of creating an account?
Creating an account on our website offers several benefits, including the ability to track orders, save shipping information, and view your order history. An account also allows for faster checkout.
How do I reset my account password?
If you need to reset your account password, use the 'Forgot Password' link on the login page. You will receive an email with instructions to reset your password. If you encounter any issues, please contact our customer service team for assistance.
How do I delete my account?
To delete your account, please contact our customer service team. Provide your account details and request deletion. Our team will process your request and confirm once your account has been successfully deleted.
My Promo Code / Gift Card Code isn't working
If your promo code or gift card code isn’t working, please ensure the code is valid and has not expired. Double-check for any specific terms and conditions related to the code. If you continue to experience issues, contact our customer service team for assistance.
Why isn't my payment processing?
If your payment isn't processing, check your payment information to ensure there are no errors. Confirm that your payment method is valid and has sufficient funds. If the issue persists, please contact our customer service team for further assistance. We are here to help resolve any payment-related issues.