Shipping

When you place an order and complete the payment process, you will receive an order confirmation email at the email address you provided during the checkout process. Similarly, once your order has been shipped, you will receive a shipping confirmation email.

If you haven't received either of these emails, please ensure to check your junk or spam email folder. If the emails do not appear there, please contact us at [email protected].

Additionally, if you accidentally entered an incorrect email address, please contact us at the same email address. When emailing us, please confirm your full name and order number so that we can locate your information in our system and assist you promptly.

If you need to change your shipping address, please contact us as soon as possible at [email protected]. If your order has already been shipped, we will unfortunately not be able to change the address. In such cases, please reach out to us, and we will assist you with the next steps.

To enjoy free shipping, please ensure your order meets the minimum value required after any discounts or promotions are applied. Additionally, some items may not be eligible for free shipping, and certain promotions may come with specific terms and conditions.

If you feel something is off, we’re here to help! Reach out to us at [email protected], and we'll be happy to assist you in ensuring the best possible shopping experience.

We offer FREE shipping on all orders above 600 DKK, 90 USD, 70 GBP, 80 EUR, 120 CAD, 900 SEK, and 900 NOK.

For orders below these amounts, shipping costs will be calculated at checkout based on the destination and the selected shipping method. We always strive to provide the most economical and efficient shipping options for our customers.

If you need more detailed information about shipping rates to specific regions, please reach out to us at [email protected]

Taxes are included for all EU countries. You may face import tax and/or duties if your shipping address is to a country outside the EU, including but not limited to the United Kingdom, United States, and Norway.

In the United Kingdom, you may have to pay tax or duties on orders above £135.

In Norway, you may have to pay taxes or duties on orders above NOK 350.

If you refuse a shipment, you will be responsible for the shipping charges, import duties, taxes or fees if applicable and the cost of returning the item(s). We will deduct this amount from your refund.