You can return items within 30 days of receiving your package.

How to start a return

1. Log in to your  [Customer Account]
2. Create a Return Request by selecting the item(s) you wish to return or exchange
3. Follow the instructions provided after submitting your request

You will receive a DAO return label within 24 business hours.

Return costs

• If you choose a refund, a return shipping fee of 39 kr. will be deducted from your refund once the return is processed
• Exchanges are free of charge (same product, different size or color)

Exchange information

• Exchanges are only possible for the same product in a different size or color
• If you select an exchange, no return fee will be deducted

Important conditions

• Items must be unused and in their original brown product packaging
• Please do not place tape, labels, or markings directly on the original product packaging.

You can return items within 30 days of receiving your package.

How to start a return

1. Log in to your customer account
2. Create a Return Request
3. You will receive return instructions by email within 24 business hours

Return costs

• Return shipping costs are your responsibility

Exchange information

• Exchanges are only possible for the same product in a different size or color
• If you request an exchange, please confirm your delivery address when submitting the return

Processing time

• Returns from within the EU are typically received and processed within 7 business days from shipment

Important conditions

• Items must be unused and in their original brown product packaging
• Please do not place tape, labels, or markings directly on the original product packaging

You can return items within 30 days of receiving your package.

How to start a return

1. Log in to your customer account
2. Create a Return Request
3. You will receive return instructions by email within 24 business hours

Return costs

• Return shipping costs are your responsibility

Exchange information

• Exchanges are only possible for the same product in a different size or color
• If you request an exchange, please confirm your delivery address when submitting the return

Processing time

• Returns from outside the EU may take up to 20 business days to be received and processed due to international shipping and customs procedures

Important conditions

• Items must be unused and in their original brown product packaging
• Please do not place tape, labels, or markings directly on the original product packaging

If your order was fulfilled by Amazon, the return process is handled slightly differently.

How to start a return

Please contact us our customer service team and let us know:

• Your order number
• Whether you would like a refund or replacement

Return label

• We will create a return label through Amazon and send it to you by email
• Attach the label to your package and drop it off at your nearest post office

Important notes

• Items must be unused and in their original packaging
• Return shipping costs are your responsibility
• Refunds are processed once the item has been received and handled at the Amazon warehouse

Processing time

• Amazon returns are usually processed within 1–3 business days after the item is received
• In some cases, it may take up to 7 business days, depending on location and shipping method

If your product weren't the perfect fit, don't worry—we're here to help!

We’re happy to exchange your item for a different size, as long as it’s unused and still in its original packaging. To get started with your exchange, please reach out to our customer service team before sending the item back.

For Danish customers:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping.

Exchanges for another product are free of charge, and you can use the prepaid return label for this.

At Danish Endurance, we want to make the return process as smooth as possible for you. If you need to return a product, please follow the steps below depending on where your order was shipped from.

1. For Orders Shipped from Amazon:

- Contact Us: Please reach out to our customer service team to initiate the return process. Let us know if you would like a refund or a replacement item.

- Return Label: We will create a return label on the Amazon platform and send it to you via email.

- Package Your Return: Place the item in its original packaging (unused and in a sellable condition) and securely package it in a box or envelope.

- Ship the Item: Attach the return label to the package and take it to your nearest post office.

- Notify Us: Please provide us with the tracking number once you have shipped the package, so we can monitor its progress.

- Refund or Replacement: Once we receive the returned item at the Amazon warehouse, we will process your refund or send you a replacement, as per your request. Please allow up to 14 days for your refund to be processed.

- Please note that you are responsible for the return shipping cost.

2. For Orders Shipped from Our Warehouse in Denmark (Gramrode):

- Contact Us: Send an email to our customer service team to inform us of your return. Specify whether you would like a refund or a replacement item, and confirm your delivery address.

- Create a Shipping Label: You will need to create your own return label and cover the cost of return shipping.

Please do not send the package to a parcel shop, as it cannot be collected.

- Package Your Return: Ensure the product is unused, in its original packaging, and securely packaged in a box or envelope. Include your order number and request for an exchange or refund in the package.

- Ship the Item: Send the package directly to our warehouse at the address provided.

- Refund or Replacement: Once we receive the returned item at our warehouse, we will process your refund or send you a replacement, as per your request. This usually takes a few days.

Please note that you are responsible for the return shipping cost.

3. For Danish customers:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping. A fee of 39 kr. will be deducted from your refund once your return is processed.

First, please check to see if your return request has been processed. If it has, and you still haven’t received the label, check your email’s junk or spam folder—sometimes things end up there by mistake.

If you’re still having trouble, please contact our customer service team. We’re here to help and will make sure you have everything you need to complete your return.

Once we’ve received and processed your return, we’ll send you an email confirmation to let you know. Please note that processing times may vary depending on your location and the return shipping method used.

For Returns from Within the EU:

If you’re returning an item from within the EU, please allow up to 7 business days from the date of shipment for us to receive and process your return.

For Returns from Outside the EU:

For returns shipped from outside the EU, processing may take up to 20 business days due to international shipping and customs procedures.

For Returns Processed Through Amazon Logistics:

If your order was fulfilled via Amazon Logistics, returns are typically processed more quickly, often within 1-3 business days after we receive them. However, depending on your location and shipping method, it may still take up to 7 business days.

If you haven’t received a confirmation email within these timeframes, please get in touch with our customer service team. We’ll help you track the return and ensure it’s processed promptly. We understand that waiting can be frustrating, so we’re here to make sure everything is on track.

Once we receive your returned item, we’ll get to work on your exchange right away.

The time it takes to process your exchange can vary depending on the availability of the replacement item and where it needs to be shipped.

As soon as your exchange is processed and your new item is on its way, we’ll send you an email with all the shipping details.

If you have any questions or concerns in the meantime, please don’t hesitate to contact our customer service team. We’re here to help every step of the way!

1. Processing Your Return:

Amazon Orders: If your order was fulfilled by Amazon, we will issue your refund once the returned item has been received and processed at the Amazon warehouse. This usually takes 3-5 business days after the item arrives at the warehouse.

Gramrode Warehouse Orders: For orders returned to our warehouse in Denmark (Gramrode), we will process your refund within 2-4 business days after receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your payment method.

2. Refund to Your Payment Method:

Credit/Debit Card: Once your refund has been processed, it may take 5-10 business days for the refund to appear in your bank account, depending on your bank's processing times.

PayPal: If you paid via PayPal, your refund should appear in your PayPal account within 1-3 business days after processing.

Other Payment Methods: Refund times for other payment methods may vary. Please check with your payment provider for specific details.

3. Notification of Refund:

Email Confirmation: You will receive an email confirmation once your refund has been processed. This email will include details of the refunded amount and the payment method used.

If your order has been canceled, the refund process will happen automatically. The money will be refunded to your original payment method within 1-2 weekdays. Please note that sometimes it might take up to 5 days for the refund to appear, depending on your bank or payment provider.

Danish Endurance issues refunds only to the original payment method to mitigate fraud risks. If your payment details have changed, we will still have to refund the sum to the bank account you purchased with. It is necessary to contact your bank for the proper handling and redirection of funds. We do not permit alternate refund methods to maintain transaction integrity and prevent chargeback fraud. 

If you have any further questions, please don't hesitate to contact our customer service team. We're here to help!

1. Cancelling Your Order:

Before Shipment: If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund.

After Shipment: Once your order has been shipped, we are unable to cancel it. However, you can return the items for a refund after you receive them. Please refer to our return policy for more details.

2. Changing Your Order:

Before Shipment: If you need to make changes to your order, such as altering the size, color, or quantity of an item, please contact our customer service team immediately. If your order has not yet been processed, we’ll do our best to accommodate your request.

After Shipment: Unfortunately, once your order has been shipped, we cannot make any changes. In this case, you can return the unwanted items once they arrive and place a new order for the correct items.

3. Changing Your Shipping Address:

Before Shipment: If you realize that you’ve entered an incorrect shipping address, please contact us as soon as possible. If the order hasn’t been shipped yet, we can update the address for you.

After Shipment: If your order has already been dispatched, we are unable to change the shipping address. You may need to contact the shipping carrier directly to see if they can redirect the package.

We’re sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packing our products, but sometimes, damage can occur during transit. Here’s what you should do if you receive a damaged package:

1. Inspect the Damage:

Check the Contents: Carefully inspect the package and its contents. Take note of any visible damage to the box or packaging materials as well as to the products inside.

Photograph the Damage: We recommend taking clear photos of the damage, both to the outer packaging and the products themselves. These photos will help us assess the situation and assist you more effectively.

2. Contact Our Customer Service Team:

Report the Issue: As soon as possible, reach out to our customer service team. Provide a detailed description of the damage and attach the photos you’ve taken.

Include Order Details: Be sure to include your order number, the name of the damaged item(s), and any other relevant information in your email. This will help us quickly locate your order and assist you.

3. What Happens Next:

Assessment: Once we receive your report, our team will assess the situation based on the information and photos you provided.

Replacement or Refund: Depending on the extent of the damage, we will either send you a replacement product or offer a refund. We’ll work with you to determine the best solution based on your preference.

4. Keep the Damaged Items:

Hold Onto the Package: Please keep the damaged items and packaging until we’ve completed our assessment. In some cases, we may ask you to return the items or provide additional information.

Return Shipping: If we request that you return the damaged items, we will provide you with a prepaid return label and cover the cost of return shipping.

5. Preventing Future Issues:

Quality Control: We are continuously working to improve our packaging and shipping processes to minimize the risk of damage. Your feedback helps us identify areas where we can enhance our service.

6. Shipping Carrier Responsibility:

File a Claim: If the damage appears to have been caused by the shipping carrier, we may ask you to file a claim with them. We can guide you through this process and provide any necessary documentation.

We understand how disappointing it can be to receive a damaged package, and we are committed to making things right. Our goal is to ensure you receive your products in perfect condition and to provide you with a satisfactory resolution as quickly as possible.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!