Upon shipment of your order, you will receive a shipping confirmation email from Danish Endurance. This email will include your tracking number and a direct link to track your shipment.

If you have not received this email, please check your junk or spam email folders. Should you still be unable to locate the email, feel free to reach out to our support team at support@danishendurance.com for assistance.

Please note that the shipping confirmation email is sent immediately once your order has been dispatched from our warehouse.

You will be able to track your package once your order has been shipped from our warehouse. At that time, you will receive a shipping confirmation email.

Your order will be dispatched from either our warehouse in Denmark or one of our Amazon warehouses. Please note that it may take 24-48 hours for the carrier to update the tracking information online.

Additionally, orders placed on weekends or holidays will be shipped from our warehouse on the next business day.

If your tracking link still isn't functioning after 24-48 hours, please reach out to us at support@danishendurance.com, and we will assist you further.

At Danish Endurance, we strive to ship our packages as quickly as possible. Orders are packed and prepared for shipment every morning at 8 AM CET. If you have received a shipping confirmation email, your order has been dispatched and is currently with the carrier.

Carrier delays may occur due to various factors, including global supply chain disruptions, customs procedures, public holidays, limited cargo capacity, and increased global package volumes.

If your tracking link does not update or indicates an unsuccessful delivery attempt, please contact us at support@danishendurance.com, and we will assist in resolving the issue.

When you place an order and complete the payment process, you will receive an order confirmation email at the email address you provided during the checkout process. Similarly, once your order has been shipped, you will receive a shipping confirmation email.

If you haven't received either of these emails, please ensure to check your junk or spam email folder. If the emails do not appear there, please contact us at support@danishendurance.com.

Additionally, if you accidentally entered an incorrect email address, please contact us at the same email address. When emailing us, please confirm your full name and order number so that we can locate your information in our system and assist you promptly.

To enjoy free shipping, please ensure your order meets the minimum value required after any discounts or promotions are applied.

If you feel something is off, we’re here to help! Reach out to us at support@danishendurance.com, and we'll be happy to assist you in ensuring the best possible shopping experience.

If you need to change your shipping address, please contact us as soon as possible atsupport@danishendurance.com. If your order has already been shipped, we will unfortunately not be able to change the address. In such cases, please reach out to us, and we will assist you with the next steps.

We offer FREE shipping on all orders above 699 DKK, 105 USD, 80 GBP, 95 EUR, 145 CAD, 1100 SEK, and 1120 NOK.

For orders below these amounts, shipping costs will be calculated at checkout based on the destination and the selected shipping method.

We currently ship to the following countries:

Europe: Albania, Austria, Belarus, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.

North America: Canada, United States.

Asia: Israel, Japan, Singapore.

If your country is not listed above, don’t worry! We are continually striving to expand our shipping capabilities. Please reach out to us at support@danishendurance.com, and we will do our best to accommodate your request.

In-stock items will be shipped the following business day and will normally arrive within 1-3 business days after being shipped in Denmark, 5-7 days in Europe and 10-15 business days outside EU (excludes holidays).

Taxes are included for all EU countries. You may face import tax and/or duties if your shipping address is to a country outside the EU, including but not limited to the United Kingdom, United States, and Norway.

In the United Kingdom, you may have to pay tax or duties on orders above £135.

In Norway, you may have to pay taxes or duties on orders above NOK 350.

If you refuse a shipment, you will be responsible for the shipping charges, import duties, taxes or fees if applicable and the cost of returning the item(s). We will deduct this amount from your refund.

If you need to make a return, you can do so within 14 days of receiving your package.

To start the return process, simply reach out to us at support@danishendurance.com to obtain return authorization. We’ll guide you through the steps to make it as easy as possible. Please keep in mind that the cost of return shipping is the responsibility of the customer.

We now offer a simplified return process for our Danish customers using DAO return labels. If you choose to return an item, a return shipping fee of 39 kr. will be deducted from your refund. However, exchanges are only available for the same product in a different size or color, and are free of charge. You can use the prepaid return label for this purpose.

To make a return or exchange:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping.

When returning an item, it’s important that it is unused and still in its original packaging. This helps us process your return smoothly and quickly.

If your product weren't the perfect fit, don't worry—we're here to help!

We’re happy to exchange your item for a different size, as long as it’s unused and still in its original packaging. To get started with your exchange, please reach out to us at support@danishendurance.com before sending the item back.

For Danish customers:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping.

Exchanges for another product are free of charge, and you can use the prepaid return label for this.

We accept returns for most items. However, there are a few exceptions that we want to make sure you’re aware of.

To be eligible for a return, your item must be unused and still in its original packaging. This ensures that we can process your return smoothly. Unfortunately, we are unable to accept returns for any items that show signs of use.

At Danish Endurance, we want to make the return process as smooth as possible for you. If you need to return a product, please follow the steps below depending on where your order was shipped from.

1. For Orders Shipped from Amazon:

- Contact Us: Please reach out to our customer service team at support@danishendurance.com to initiate the return process. Let us know if you would like a refund or a replacement item.

- Return Label: We will create a return label on the Amazon platform and send it to you via email.

- Package Your Return: Place the item in its original packaging (unused and in a sellable condition) and securely package it in a box or envelope.

- Ship the Item: Attach the return label to the package and take it to your nearest post office.

- Notify Us: Please provide us with the tracking number once you have shipped the package, so we can monitor its progress.

- Refund or Replacement: Once we receive the returned item at the Amazon warehouse, we will process your refund or send you a replacement, as per your request. Please allow up to 14 days for your refund to be processed.

- Please note that you are responsible for the return shipping cost.

2. For Orders Shipped from Our Warehouse in Denmark (Gramrode):

- Contact Us: Send an email to support@danishendurance.com to inform us of your return. Specify whether you would like a refund or a replacement item, and confirm your delivery address.

- Create a Shipping Label: You will need to create your own return label and cover the cost of return shipping.

Please do not send the package to a parcel shop, as it cannot be collected.

- Package Your Return: Ensure the product is unused, in its original packaging, and securely packaged in a box or envelope. Include your order number and request for an exchange or refund in the package.

- Ship the Item: Send the package directly to our warehouse at the address provided.

- Refund or Replacement: Once we receive the returned item at our warehouse, we will process your refund or send you a replacement, as per your request. This usually takes a few days.

Please note that you are responsible for the return shipping cost.

3. For Danish customers:

1. Log in to your profile on our website.
2. Create a return request by selecting the item(s) you wish to return or exchange.
3. Use the prepaid DAO return label, and follow the instructions for shipping. A fee of 39 kr. will be deducted from your refund once your return is processed.

First, please check to see if your return request has been processed. If it has, and you still haven’t received the label, check your email’s junk or spam folder—sometimes things end up there by mistake.

If you’re still having trouble, please contact our customer service team at support@danishendurance.com. We’re here to help and will make sure you have everything you need to complete your return.

Once we’ve received and processed your return, we’ll send you an email confirmation to let you know. Please note that processing times may vary depending on your location and the return shipping method used.

For Returns from Within the EU:

If you’re returning an item from within the EU, please allow up to 7 business days from the date of shipment for us to receive and process your return.

For Returns from Outside the EU:

For returns shipped from outside the EU, processing may take up to 20 business days due to international shipping and customs procedures.

For Returns Processed Through Amazon Logistics:

If your order was fulfilled via Amazon Logistics, returns are typically processed more quickly, often within 1-3 business days after we receive them. However, depending on your location and shipping method, it may still take up to 7 business days.

If you haven’t received a confirmation email within these timeframes, please get in touch with us at support@danishendurance.com. We’ll help you track the return and ensure it’s processed promptly. We understand that waiting can be frustrating, so we’re here to make sure everything is on track.

Once we receive your returned item, we’ll get to work on your exchange right away.

The time it takes to process your exchange can vary depending on the availability of the replacement item and where it needs to be shipped.

As soon as your exchange is processed and your new item is on its way, we’ll send you an email with all the shipping details.

If you have any questions or concerns in the meantime, please don’t hesitate to contact our customer service team at support@danishendurance.com. We’re here to help every step of the way!

1. Processing Your Return:

Amazon Orders: If your order was fulfilled by Amazon, we will issue your refund once the returned item has been received and processed at the Amazon warehouse. This usually takes 3-5 business days after the item arrives at the warehouse.

Gramrode Warehouse Orders: For orders returned to our warehouse in Denmark (Gramrode), we will process your refund within 2-4 business days after receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your payment method.

2. Refund to Your Payment Method:

Credit/Debit Card: Once your refund has been processed, it may take 5-10 business days for the refund to appear in your bank account, depending on your bank's processing times.

PayPal: If you paid via PayPal, your refund should appear in your PayPal account within 1-3 business days after processing.

Other Payment Methods: Refund times for other payment methods may vary. Please check with your payment provider for specific details.

3. Notification of Refund:

Email Confirmation: You will receive an email confirmation once your refund has been processed. This email will include details of the refunded amount and the payment method used.

If your order has been canceled, the refund process will happen automatically. The money will be refunded to your original payment method within 1-2 weekdays. Please note that sometimes it might take up to 5 days for the refund to appear, depending on your bank or payment provider.

Danish Endurance issues refunds only to the original payment method to mitigate fraud risks. If your payment details have changed, we will still have to refund the sum to the bank account you purchased with. It is necessary to contact your bank for the proper handling and redirection of funds. We do not permit alternate refund methods to maintain transaction integrity and prevent chargeback fraud. 

If you have any further questions, please don't hesitate to contact us at support@danishendurance.com. We're here to help!

1. Cancelling Your Order:

Before Shipment: If you wish to cancel your order, please contact our customer service team at support@danishendurance.com as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund.

After Shipment: Once your order has been shipped, we are unable to cancel it. However, you can return the items for a refund after you receive them. Please refer to our return policy for more details.

2. Changing Your Order:

Before Shipment: If you need to make changes to your order, such as altering the size, color, or quantity of an item, contact us immediately at support@danishendurance.com. If your order has not yet been processed, we’ll do our best to accommodate your request.

After Shipment: Unfortunately, once your order has been shipped, we cannot make any changes. In this case, you can return the unwanted items once they arrive and place a new order for the correct items.

3. Changing Your Shipping Address:

Before Shipment: If you realize that you’ve entered an incorrect shipping address, please contact us as soon as possible. If the order hasn’t been shipped yet, we can update the address for you.

After Shipment: If your order has already been dispatched, we are unable to change the shipping address. You may need to contact the shipping carrier directly to see if they can redirect the package.

We’re sorry to hear that your package arrived damaged. At Danish Endurance, we take great care in packing our products, but sometimes, damage can occur during transit. Here’s what you should do if you receive a damaged package:

1. Inspect the Damage:

Check the Contents: Carefully inspect the package and its contents. Take note of any visible damage to the box or packaging materials as well as to the products inside.

Photograph the Damage: We recommend taking clear photos of the damage, both to the outer packaging and the products themselves. These photos will help us assess the situation and assist you more effectively.

2. Contact Our Customer Service Team:

Report the Issue: As soon as possible, reach out to our customer service team at support@danishendurance.com. Provide a detailed description of the damage and attach the photos you’ve taken.

Include Order Details: Be sure to include your order number, the name of the damaged item(s), and any other relevant information in your email. This will help us quickly locate your order and assist you.

3. What Happens Next:

Assessment: Once we receive your report, our team will assess the situation based on the information and photos you provided.

Replacement or Refund: Depending on the extent of the damage, we will either send you a replacement product or offer a refund. We’ll work with you to determine the best solution based on your preference.

4. Keep the Damaged Items:

Hold Onto the Package: Please keep the damaged items and packaging until we’ve completed our assessment. In some cases, we may ask you to return the items or provide additional information.

Return Shipping: If we request that you return the damaged items, we will provide you with a prepaid return label and cover the cost of return shipping.

5. Preventing Future Issues:

Quality Control: We are continuously working to improve our packaging and shipping processes to minimize the risk of damage. Your feedback helps us identify areas where we can enhance our service.

6. Shipping Carrier Responsibility:

File a Claim: If the damage appears to have been caused by the shipping carrier, we may ask you to file a claim with them. We can guide you through this process and provide any necessary documentation.

We understand how disappointing it can be to receive a damaged package, and we are committed to making things right. Our goal is to ensure you receive your products in perfect condition and to provide you with a satisfactory resolution as quickly as possible.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help!

If you have any issues with your order, we strongly encourage you to contact us before initiating a chargeback with your bank.

When a chargeback is filed, we must submit our response, and it can take up to 75 days for the bank to make a decision. During this period, we are unable to process any refunds or replacements, which can cause unnecessary delays and frustration.

By reaching out to us via email first, we can quickly resolve the issue —whether that means issuing a refund or sending a replacement — without the long waiting time imposed by the chargeback process.

Here’s a list of the payment options we currently accept:

1. Credit/Debit Cards: Visa, MasterCard, American Express, Maestro

2. PayPal: You can securely complete your purchase using your PayPal account. PayPal allows you to link your bank account, credit card, or debit card for a seamless transaction.

3. Apple Pay: If you’re shopping on an Apple device, you can use Apple Pay to quickly and securely check out using the payment details stored in your Apple Wallet.

4. Google Pay: For those using Android devices or the Google Chrome browser, Google Pay offers a fast and secure checkout process using your linked payment methods.

5. Klarna: Depending on your location, you may have the option to use Klarna to pay for your order after it has been delivered. Klarna allows you to pay in installments or at a later date, making your purchase more flexible.

6. Local Payment Methods:

Specific to Region: Depending on your location, additional local payment methods may be available at checkout. These include popular regional options such as MobilePay.

If you’re experiencing issues with making a payment, here are some common problems and solutions to help you resolve them:

1. Payment Declined:

Insufficient Funds: Ensure that your payment method has enough funds to cover the purchase. If your card is linked to a bank account, check your balance before attempting the transaction again.

Card Restrictions: Some cards have restrictions on international transactions or online purchases. Contact your bank or card issuer to ensure your card is authorized for such transactions.

Expired Card: Double-check that your card is still valid. If your card has expired, you will need to use a different payment method.

Incorrect Details: Make sure you’ve entered your card details correctly, including the card number, expiration date, and CVV code.

2. Technical Issues:

Browser Issues: If you’re having trouble completing your payment, try clearing your browser’s cache and cookies or use a different browser.

Website Maintenance: Occasionally, our website may undergo maintenance, which could temporarily affect payment processing. If you suspect this is the case, please try again later or contact us for assistance.

3. Issues with PayPal, Apple Pay, or Google Pay:

PayPal: If your PayPal payment is not going through, check that your PayPal account is in good standing and linked to a valid funding source (bank account, credit card, or debit card).

Apple Pay/Google Pay: Ensure that the payment method linked to your Apple Pay or Google Pay account is up to date and has sufficient funds. Also, verify that the payment service is properly set up on your device.

4. Klarna Payment Issues:

Klarna Approval: If you’re using Klarna Pay Later and your payment is not approved, it may be due to Klarna’s internal checks. Try selecting a different payment method or contact Klarna customer service for more information.

Outstanding Payments: Klarna may decline your purchase if you have outstanding payments from previous orders. Ensure all previous Klarna payments are up to date.

5. Payment Authorization Failed:

Bank Security Checks: Some banks may flag international or online transactions for security reasons. If your payment authorization fails, contact your bank to authorize the transaction.

3D Secure Authentication: If your card requires 3D Secure authentication, make sure to complete the verification process during checkout.

6. Contact Us for Help:

Customer Support: If you’ve tried all of the above and are still experiencing payment issues, please get in touch with our customer service team at support@danishendurance.com. Provide us with as much detail as possible about the issue, including any error messages you’ve received, so we can assist you effectively.

Gift cards can be used for purchases on our website and count towards the free shipping threshold. To use a gift card, enter the card number during checkout. The card's value will be applied to your order total.

Gift cards can be purchased and used as payment for orders on our website.

They function like cash, allowing you to apply the card's value towards your purchase total.

Gift cards also count towards the free shipping threshold, making them a versatile and convenient option for our customers.

We are very sorry to hear that you've received an item that isn’t in the condition you expected.

To resolve this as quickly as possible, please contact our support team at support@danishendurance.com. Kindly include the following details:

A description of the damage

A photo of the damaged product

Your order number

Confirmation of your address

Please note that we are unable to assist with product issues for orders placed over a year ago. Our quality control process is designed to ensure that our customers have the best shopping experience, ensuring all items are delivered in their original condition.

Thank you for your understanding and cooperation.

We apologize for any inconvenience caused by the missing item from your order. We understand this can be frustrating, but rest assured, we're here to help. If you're missing a product or have any other concerns, please don't hesitate to contact us at support@danishendurance.com. We'll work quickly to resolve the issue for you and send you a replacement. 

To find out when an item will be restocked, please contact our customer service team at support@danishendurance.com. You can also sign up for restock notifications on the product page to receive updates when the item becomes available. We strive to keep our popular items in stock and appreciate your patience.

1. Use Our Size Guides:

Detailed Size Charts: Each of our product pages includes a size guide specific to that item. These charts provide measurements in both centimeters and inches, helping you find the size that best matches your body measurements.

How to Measure: To use the size guide effectively, take accurate measurements of your body. For example, measure your chest, waist, hips, and inseam depending on the product. Compare these measurements to the size chart to find your best fit.

2. Understand the Fit:

Product Fit Description: Each product description includes information about the fit, such as whether the item is designed to be tight, regular, or loose-fitting. This will give you a better idea of how the garment will feel on your body.

Customer Reviews: Check customer reviews for insights on how a product fits compared to standard sizing. Reviews often mention whether an item runs small, large, or true to size.

At Danish Endurance, we are deeply committed to sustainability and making a positive impact on the environment. We believe that every step counts when it comes to preserving our planet for future generations. Here’s an overview of our key sustainability initiatives and our exciting Forest Project.

1. Sustainable Materials:

Eco-Friendly Fabrics: We prioritize using sustainable and recycled materials in our products. From recycled polyester to organic cotton, we are constantly seeking ways to minimize our environmental footprint while maintaining the high quality and durability our customers expect.

Oeko-Tex Certified: Many of our products are Oeko-Tex Standard 100 certified, meaning they are tested for harmful substances and are safe for both the environment and the people who wear them.

2. Responsible Production:

Ethical Manufacturing: We partner with manufacturers who share our commitment to ethical practices. This includes ensuring fair wages, safe working conditions, and minimizing waste during production.

Reducing Waste: We strive to reduce waste throughout our supply chain, from production to packaging. This includes using minimal and recyclable packaging materials to lessen our impact on the environment.

3. The Forest Project:

Reforestation Efforts: As part of our commitment to sustainability, we have launched the Danish Endurance Forest Project.  This initiative aims to safeguard biodiversity and ecosystems for the benefit of future generations. Annually, an average of 110 tonnes CO2 will be captured over the next 100 years.

If you are experiencing technical issues with our website, please contact our customer service team at support@danishendurance.com. Provide details about the issue you are facing, and our team will work to resolve it as quickly as possible. Your shopping experience is important to us, and we are here to help ensure it is smooth and enjoyable.

Creating an account on our website offers several benefits, including the ability to track orders, save shipping information, and view your order history. An account also allows for faster checkout. 

If you need to reset your account password, use the 'Forgot Password' link on the login page. You will receive an email with instructions to reset your password. If you encounter any issues, contact our customer service team at support@danishendurance.com for assistance.

To delete your account, please contact our customer service team at support@danishendurance.com. Provide your account details and request deletion. Our team will process your request and confirm once your account has been successfully deleted.

If your promo code or gift card code isn’t working, please ensure the code is valid and has not expired. Double-check for any specific terms and conditions related to the code. If you continue to experience issues, contact our customer service team at support@danishendurance.com for assistance.

If your payment isn't processing, check your payment information to ensure there are no errors. Confirm that your payment method is valid and has sufficient funds. If the issue persists, contact our customer service team at support@danishendurance.com for further assistance. We are here to help resolve any payment-related issues.

To submit a collaboration request, navigate to our Collabs page on our website and complete the form provided. If it seems like a good fit, we will reach out to discuss potential collaboration opportunities.