FAQ

Everything you need to know so you can use our products like a pro!

 

If you can’t find an answer there or if you have any suggestions for us, you are welcome to write to us on our contact page. We usually try to reply within 3-5 working days.

 

ORDERING

Please contact customer service at support@danishendurance.com for inquiries about bulk discounts.

A: You should have received an email with a tracking barcode which you can put into the link. In case you did not receive it, feel free to contact our customer service at support@danishendurance.com.

A: We usually send the orders right away or the next day. However, you can try to reach us via support@danishendurance.com.

A: Since we usually send the orders right away or the next day, we cannot promise anything. However, you can try to reach us via support@danishendurance.com and specify what you would like to change in your order.

SHIPPING

We ship to Albania, Austria, Belarus, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

If your country is not on the shipping list, feel free to contact us at support@danishendurance.com

We offer FREE shipping on all orders above 289kr | £36 | $49 | €39. Shipping for orders below these prices starts at 4,95 EUR / 39 DKK and will depend on the current exchange rate.

DHL is our primary courier, but we may use alternate ground shipping methods.

We ship worldwide. However, International orders may take up to 20 business days for delivery depending on the country due to COVID-19 restrictions. If you refuse a shipment, you will be responsible for the shipping charges, import duties, taxes or fees if applicable and the cost of returning the item(s). We will deduct this amount from your refund.

Taxes are included for these countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom (for orders under 135 GBP).

We do not take responsibility for import duties and taxes for these countries: Albania, Belarus, Canada, Faroe Islands, Georgia, Greenland, Iceland, Israel, Japan, New Zealand, Norway, Singapore, Switzerland, United States, the United Kingdom; these are the recipient’s responsibility, and we will suggest you check with your countries customs office to determine if there will be additional costs.

We currently don't offer fast shipping as an option on our website, but if you have a very urgent request, you can contact us at support@danishendurance.com. The costs for expedited shipping via UPS will have to be covered by the customer.

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

DISCOUNT & PROMOTIONS

Sign up for our newsletter and receive 10% off your first order. You’ll be the first to hear about new products, discounts, and sales!

Click on your cart. At the right side of the page, there is a space for you to insert a coupon code, enter your code and click"apply coupon".

No, only one discount code can be used at a time. However, most discount codes can be applied to items that are on sale.

It depends on the discount code itself. Usually, when you receive a discount code from us, you will also find information on the validity. The 10% discount code that you receive for your newsletter signup is valid 48 hours.

If your discount code cannot be applied to your order it is possible that the code has already expired. If that is not the case, please contact us at support@danishendurance.com.

RETURNS & DAMAGES

Yes, you can return the items for free if the product is faulty or damaged. 

Returns must be authorized in advance by email (write to support@danishendurance.com).

We will then issue a return authorization number. 

Returned items should be packaged securely in an outer carton, as well as original packaging, and must include a copy of your invoice and return authorization number.

If your product is damaged or defective, it may be returned within 14 days of receiving the package.

*Merchandise purchased at any point during the month of December can be returned up to January 15th.

Items should be sent to our warehouse address:

Danish Endurance Web Shop
Gramrodevej 13
7130 Juelsminde
Denmark

Please retain the tracking information for your shipping, as we cannot assume responsibility for return packages which are lost in transit.

If you need a different size of the product, we can exchange the product for the correct size if it is unused and in original packaging. The cost for the return package may have to be covered by the customer, depending on the shipping country. For this, please contact us at support@danishendurance.com before returning the item to our warehouse.

We are more than happy to replace your product(s) if you experience any holes or damages. In general, we believe that our products are of high quality and you should have the best premium socks, underwear and sports gear. Therefore, we would be happy to replace your item if it does not live up to that quality standard. Please write to support@danishendurance.com about your issue and provide us with photos of the defective item. We will be happy to help you.

If you requested a refund via support@danishendurance.com and your request has been accepted by us, it usually only takes around 3-5 business days until the refund is back on your bank account. In rare cases it might take longer because of international bank transfers.

PRODUCTS

Yes, all our socks are unisex.

You can always find a size chart on every product page.

Yes, we have a specific section for children hiking socks. You can check it out here: KIDS.

Our socks production facilities are locating in Europe. The rest of our products are manufactured in Asia. If you have a question about the specific product, feel free to contact us. We always make sure to work with trusted partners that ensure the right working conditions.

All the materials of our socks, sleeves, and underwear are OEKO-TEX certified to secure that our socks are free from harmful substances. 

Yes, we have OEKO-TEX, GRS certificates, and please look at the product page for further certifications, as it depends on the products.  

All our Merino Socks are Mulesing Free. All the wool we use is guaranteed Mulesing Free by our yarn suppliers.

You can find the wash & care instructions one very product page.