FAQ

Everything you need to know so you can use our products like a pro!

 

If you can’t find an answer there or if you have any suggestions for us, you are welcome to write to us on our contact page. We usually try to reply within 3-5 working days.

 

GENERAL

A: Yes, all the materials of our socks, sleeves, and underwear are OEKO-TEX certified to secure that our socks are free from harmful substances.

For all our socks, sleeves and underwear, we recommend that you wash the product inside out with similar colors. The water temperature should not exceed 40°C or 105 °F. Please do not iron or tumble dry the socks.

Customer service can be contacted here or emailed directly at support@danishendurance.com. We will do our best to get back to you within the next 3 business days.

ORDERING

Please contact customer service at support@danishendurance.com for inquiries about bulk discounts.

You should have received an e-mail with a tracking barcode which you can put into the link. In case you did not receive it, feel free to contact our customer service at support@danishendurance.com.

We usually send the orders right away or the next day. However, you can try to reach us via support@danishendurance.com.

Since we usually send the orders right away or the next day, we cannot promise anything. However, you can try to reach us via support@danishendurance.com and specify what you would like to change in your order.

SHIPPING

We ship to Denmark, Germany, Italy, Spain, US, Canada, France, UK, Cyprus, Austria, Belgium, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. If your country is not on the shipping list, feel free to contact us at support@danishendurance.com.

 We offer FREE shipping on any order over 39 EUR / 299 DKK. Shipping for orders below these prices starts at 4,95 EUR / 39 DKK.

DHL is our primary courier, but we may use alternate ground shipping methods.

Your order will be shipped on the subsequent business day and will normally arrive within 5-7 business days after it has been sent.

We currently don’t offer fast shipping as an option on our website but if you have a very urgent request, you can contact us at support@danishendurance.com. The costs for expedited shipping via UPS will have to be covered by the customer.

DISCOUNT AND PROMOTIONS

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Simply click on your cart. At the bottom of the page, there is a space for you to insert a coupon code, simply enter your code and click “apply coupon”.

No, only one discount code can be used at a time. However, most discount codes can be applied to items that are on sale.

It depends on the discount code itself. Usually, when you receive a discount code from us, you will also find information on validity.

If your discount code cannot be applied to your order it is possible that the code has already expired. If that is not the case, please contact us at support@danishendurance.com.

RETURNS & DAMAGES

 Yes, you can return the items for free if the product is faulty or damaged.

Returns must be authorized in advance by email (write to support@danishendurance.com).

We will then send you an approval for your return.

You can return the product within 14 days of receiving the package, provided that the product has not been used and it is in the original resalable condition and in the original manufacturer’s labeled packaging.

If your product is damaged or defective, it may be returned within 14 days of receiving the package.

Items should be sent to our warehouse address:

Danish Endurance Web Shop
Gramrodevej 13
7130 Juelsminde
Denmark

Please retain the tracking information for your shipping, as we cannot assume responsibility for return packages which are lost in transit.

If you need a different size of the product, we can exchange the product for the correct size if it is unused and in original packaging. In this case, you will need to cover the shipping costs. For this, please contact us at support@danishendurance.com before returning the item to our warehouse.

We are more than happy to replace your product(s) if you experience any holes or damages. In general, we believe that our products are of high quality and you should have the best premium socks, underwear and sports gear. Therefore, we would be happy to replace your item if it does not live up to that quality standard. Please write to support@danishendurance.com about your issue and provide us with photos of the defective item. We will be happy to help you.

If you requested a refund via support@danishendurance.com and your request has been accepted by us, it usually only takes around 3-5 business days until the refund is back on your bank account. In rare cases it might take longer because of international bank transfers.

Products

COMPRESSION SOCKS & SLEEVES

For this, you can have a look at our measurement chart that relates to our Compression Socks and Sleeves on the respective product pages:

Compression Socks

Compression Sleeves

Organic Compression socks

Turn the sock inside out, except for the toe part. Place the tip of your foot in the toe part. Gradually roll the remaining part of the sock on, first over your foot and then up your lower leg/calf.

Our Compression Socks will ease soreness and ensure a better blood flow for people who spend many hours on their feet every day, when flying, sitting at a desk for hours or of course during any sports activities, like running, triathlon, crossfit, football/soccer, golf, pilates, yoga, basketball, swimming etc. Furthermore, the compression will speed up recovery after exercise, for all sports and outdoor activities and it will also help you recover faster from injuries.

MmHg stands for millimeters of mercury and it indicates the level of pressure or compression offered by the socks. Our socks provide graduated compression from ankle to calf, which is perfect for fast recovery, relief for aches and swelling. The Organic Compression socks have a 14-20 mmHg graduated compression level while our Compression Socks and Sleeves offer a slightly stronger compression with 18-21 mmHg graduated compression.

The difference between our Compression Socks and Compression Sleeve is that the Compression Socks offers you a more tight and closed fit around your leg/calf & foot. The Compression Sleeve will provide compression for your calf, which gives you a little more freedom in your foot/ankle area. Both our Compression Socks and Sleeves offers you the same compression, so you can recover fast and boost your blood circulation.

The Compression Socks and our Organic Compression Socks differ in the material composition and the compression level. While our Organic Compression socks are made out of 55% organic cotton, 31% polyamide, and 14% elastane, the classic Compression Socks are made of 95% polyamide, 5% elastane.  The classic Compression Socks have 18-21 mmHg graduated compression, while our Organic Compression Socks have 14-20 mmHg graduated compression. Our classic Compression Socks, therefore, have a higher compression level. Nonetheless, both our Compression Socks are great for boosting blood circulation, providing relief from aches and swelling and they will help you recover faster. The Organic Compression Socks are great for air travelling, sports activities such as running, triathlon, crossfit football and skiing, where you want to feel more comfortable. Whereas our Compression Socks will be perfect for all sports activities, such as running, athletics, CrossFit, triathlon, cycling, football, etc., where you want a higher compression level and want to recover faster.

HIKING & ANTI TICK SOCKS

The two models differ in terms of material composition and length. The Merino Wool Hiking & Trekking Socks will feel thicker and warmer, and they are more suitable if you plan to hike with higher boots or if you want to ensure a very good calf protection in cold weather. Our Merino Wool Light Socks are perfect if you are walking with shorter boots and if you want to enjoy more calf freedom in milder temperatures. Overall, both socks are very good for hiking all-year long, so it depends on your preferences. Both our Hiking Socks can also be used as an everyday sock in cold weather.

Our Anti-Tick Merino Wool Outdoor Socks are treated with bug repellent Permethrin. This is an insect repellent that protects from insects, mosquitos, and ticks, while it is not dangerous for your skin or your clothes.

The repellent on our Anti Tick Outdoor Socks will last for approximately 30-40 washes. Afterward, you can still use the socks as regular outdoor socks.

Our Anti-Tick Merino Wool Outdoor Socks are perfect for hiking, trekking, backpacking, long walks, hunting and camping. They are perfect in areas with many ticks and insects and you can also use them for travelling.

Yes, our Anti-Tick Merino Wool Outdoor socks are made of 33% Merino Wool, 33% Acrylic, 33 % Nylon and 1% Lycra. This material mix of the socks will keep your feet warm during the winter, and fresh and cool during the summer.

QUARTER AND LOW CUT SOCKS

The difference between our two running socks is a matter of material composition and length of the socks. Our Low-Cut socks are made of 89% nylon, 8% polyester, 3% elastane and will end just below the ankle. Our Quarter Socks are made of 58% nylon, 31% cotton, 8% polyester, 3% elastane and will cover your ankle. Our Low-Cut Socks are perfect for all sports activities, where you want to have a little more freedom and ventilation around your ankles. Our Quarter Pro Socks quickly wick away sweat and are also ideal for sports activities where you want more support around the ankle and durability.